As of May 20, 2025, the City of Richmond Department of Finance is actively working to send real estate tax bills to mortgage lenders. Once received, lenders typically remit payment to the city within one business week.
For those who receive a real estate tax bill in the mail and have not yet paid it, payment should be made by the June 16, 2025 due date. If already paid, individuals may keep the bill for their records. Those who do not typically receive a bill in the mail and have not paid need not take any action; it may take a few weeks for their lender to pay on their behalf. Verification can be done by contacting the lender. If already paid, and if the lender also pays this year’s bill, a refund can be requested by calling 311.
Earlier this month, “2025 Second Half Real Estate Tax Bills” were issued to residents by the City’s Department of Finance. These bills reflect accurate amounts owed but are usually sent directly to lenders for taxpayers with mortgages. Due to errors in Standard Operating Procedures (SOP), about 33,000 bills meant for lenders were mistakenly sent to residents instead.
“I have directed the Department of Finance to revise its SOPs and am personally spending time with staff inside the Department of Finance to understand the breakdowns that occurred,” said Mayor Danny Avula. “In addition, I plan to bring in an expert to support change management and improve communication to prevent this type of issue from happening again. Taxpayers were confused and frustrated, and I am committed to finding and fixing the problems within City Hall.”
