The City of Richmond is recognizing the work of its Department of Emergency Communications, Preparedness and Response during National Public Safety Telecommunicators Week, which takes place from April 12 to 18.
This week highlights the important role played by emergency communications officers, who serve as the first point of contact for people calling for help in emergencies. The department answers and dispatches all 911 and non-emergency public safety calls in Richmond, handling more than 450,000 calls for service each year.
The Department of Emergency Communications, Preparedness and Response also provides support through its Technology division and Office of Emergency Management. As one of Virginia’s busiest emergency communications centers, its staff must use critical thinking skills and make quick decisions that can save lives.
“The work our Emergency Communications Officers do is demanding in ways that aren’t always visible,” said Stephen Willoughby, Director of the Department. “They carry the responsibility of guiding people through some of the most critical moments of their lives, and it requires a level of strength and dedication that we are deeply grateful for.”
Mayor Danny Avula said in a statement: “When someone in our city calls for help, they should feel confident there is an entire team of professionals working behind the scenes to ensure they get the help they need, when they need it most. I want to thank the Department of Emergency Communications, Preparedness and response for the work they do 24/7 to keep our community safe and connected.”
In addition to honoring emergency communications officers this week, Richmond officials also recognized technology professionals from DECPR’s technology division and radio shop who maintain reliable systems supporting emergency response.
